Recently I had an interesting conversation with my friend and client Lisa Thornton, of ACUTA (Association for Communications Technology Professionals in Higher Education). Our discussion was centered on the impact of the current economy on conference attendance. Like many organizations, ACUTA has experienced a measurable decline in attendance at each of their (4) [...]
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 Tuesday,July 28th, 2009Relationships, particularly in the business world, aren’t built overnight. They are based upon trust earned over time by actions embedded in transparency and authenticity. While it may take years for a vendor to attain the “trusted advisor” status, the customer-supplier relationship can come unraveled in a matter of minutes with the wrong messaging [...] Print This Post
Monday,May 18th, 2009At Experient I am responsible for building and maintaining the relationship between our company and its customers. Ultimately my job is to understand my clients’ business challenges and collaborate with them to discover the most viable business solutions. Essentially I become their compass, leading them on the right path. With the arrival of Web [...] |
Notice: This is my personal blog and is not officially connected in any capacity to my employer. The opinions, strategies and ideas expressed here are strictly my own.
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