Twitter 101 — A Beginner’s Birds-Eye View of a Stellar Social Network

July 14, 2010

On Tuesday, July 13, 2010 I presented a session at ORGPRO (Michigan Society of Association Executives) entitled Twitter 101.  I have been doing a lot of speaking this year, but this was my first opportunity to teach the basics of Twitter to a group of Event Professionals. We had a really terrific group of about [...]

0 comments Read the full article →

From Education Delivery Disorder To Brain-Friendly Meetings in 3 Steps

July 8, 2010

It seems like a lifetime ago that I was in Junior High School (aka “Middle School”)  One of my fondest memories is of my English teacher, Mr. William (Bill) Boyd.  This guy was nothing short of awesome. I liked Mr. Boyd instantly.  Every single kid in my class felt the same way.  He was  patient [...]

2 comments Read the full article →

Protect Your Customers With A “Walk Clause” In Your Hotel Contract!

July 2, 2010

There’s nothing quite like arriving at a hotel, for your dream vacation, and then the dreaded scenario occurs… you are told by the front desk attendant the hotel is “sold out” and there is no room available for you. You ask yourself (and the hotel) how could this be, I have a confirmed reservation?  All [...]

2 comments Read the full article →

Why “Customer” is the Most Important Aspect of “Customer Service”

June 30, 2010

Do you ever wonder why some people are selected to (or choose to) work in customer-facing positions?  I do.  I believe businesses could do a much better job of choosing their employees… To make sure they have the “right people in the right seats on their bus,” so to speak.  Alas, life is not that [...]

2 comments Read the full article →

The Real Question: Will Online News Content Replace Print Media?

June 27, 2010

Last night (Saturday, 6/26) I had dinner with a friend and client of mine at the 4th Estate Restaurant, at the National Press Club (NPC), in Washington D.C.  The NPC is a wonderful place, if you have an interest in News history, and I thoroughly enjoyed my visit to this historic landmark. This morning, feeling [...]

7 comments Read the full article →

Why Social Communities Should Be Your Brand’s Greatest Advocate

June 24, 2010

Have you read about the latest “high profile” career to hit the skids … none other than General Stanley A. McChrystal, commander of U.S. and NATO Coalition Forces in Afghanistan.  In short, McChrystal made some inflammatory public remarks this past week, regarding some top Obama administration officials. (including President Obama himself)  This blunder ultimately  “was [...]

3 comments Read the full article →

Why Most Panel Discussions Are A Bad Choice for Education Content

June 20, 2010

I am continuously amazed at how we, as event professionals, keep trying to do the same things (that repeatedly don’t work) over and over, expecting a different result?!?  Some people would (and do) call that insanity! I am as guilty of this mistake as the next person, as I have made my share of ‘repeat [...]

27 comments Read the full article →

Four Reasons Why Social Technology Generates Powerful Connections

June 19, 2010

How would you characterize the strength, or quality of your online connections?  This past week I had a reflective “Ah Hah” moment.  I realized I have developed some of the strongest personal connections, in my life, via social technology. Many people believe online relationships are just that.. online, and have a limited ability to evolve.  [...]

2 comments Read the full article →

Language of “Social” — Defining Five Key Social Technology Terms

June 18, 2010

This week, at the PCMA (Professional Convention Management Association) 2010 Education Conference attendees were treated to a keynote presentation on Social Technology, by Scott Koslosky.  Scott, an accomplished business leader, is an expert on this subject.  His presentation, which offered a “Blueprint For Socially Augmented Events” was highly engaging, and thought provoking. More than once, [...]

0 comments Read the full article →

2010 PCMA Education Conference — Final Thoughts Before It Begins

June 13, 2010

On Friday I arrived in Montreal for the 2010 PCMA Education Conference (PCMAEC).  The event, which takes place at the Fairmont Queen Elizabeth Hotel,  does not actually kickoff until today, so, in the interim, I have been  getting better  acquainted with Montreal and its wonderful culture.  What a wonderful city! I have been honored with [...]

0 comments Read the full article →

WordCamp Chicago 2010 — A Quick Recap!

June 9, 2010

This past weekend I participated in my first “WordCamp” Chicago Conference. In short, this Chicago-based, two-day Blogger event was a gathering of WordPress users, and developers, with the objective of collaborative learning, and networking. The education portion of the event was divided into two concurrent tracks, one for developers, and one for users.  I paid [...]

2 comments Read the full article →

← Previous Entries

Next Entries →