Comments on: Why Customer Advocacy Is Important For Your Business! http://www.michaelmccurry.net/2009/11/21/why-customer-advocacy-is-important-for-your-business/ Inspired Words in the Service of Fellow Human Beings Thu, 02 Sep 2010 12:00:23 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Jenise Fryatt http://www.michaelmccurry.net/2009/11/21/why-customer-advocacy-is-important-for-your-business/comment-page-1/#comment-286 Jenise Fryatt Sun, 22 Nov 2009 18:11:04 +0000 http://www.michaelmccurry.net/?p=2100#comment-286 Really enjoyed this post and will be passing it on to everyone who works at Icon. I just finished reading "Trust Agents" by Chris Brogan and Julien Smith and your post reminded me of the story they told about Robert Scoble recommending Firefox over Windows Explorer while he was working for Microsoft. That move resulted in Scoble gaining a huge and very loyal following that helped him in business for years to come. We need to understand that doing the best thing for the customer, even if it seems to go against our best interest today, will ultimately be the best thing for us. Being a customer advocate is therefor kind of a selfish (in a good way) thing, in the long run. Really enjoyed this post and will be passing it on to everyone who works at Icon. I just finished reading “Trust Agents” by Chris Brogan and Julien Smith and your post reminded me of the story they told about Robert Scoble recommending Firefox over Windows Explorer while he was working for Microsoft. That move resulted in Scoble gaining a huge and very loyal following that helped him in business for years to come.

We need to understand that doing the best thing for the customer, even if it seems to go against our best interest today, will ultimately be the best thing for us. Being a customer advocate is therefor kind of a selfish (in a good way) thing, in the long run.

]]> By: Michael M McCurry CMP http://www.michaelmccurry.net/2009/11/21/why-customer-advocacy-is-important-for-your-business/comment-page-1/#comment-284 Michael M McCurry CMP Sun, 22 Nov 2009 16:13:31 +0000 http://www.michaelmccurry.net/?p=2100#comment-284 <a href="#comment-282" rel="nofollow">@Dave Lutz</a>, Wow, Dave, that was a terrific video... thanks for sharing... you definitely gave me value in my day lol :) I hope many people will watch that video because the messaging is so simple and true... give value without expecting anything in return. Thanks for contributing Dave! @michaelmccurry @Dave Lutz,

Wow, Dave, that was a terrific video… thanks for sharing… you definitely gave me value in my day lol :)

I hope many people will watch that video because the messaging is so simple and true… give value without expecting anything in return.

Thanks for contributing Dave!

@michaelmccurry

]]> By: Dave Lutz http://www.michaelmccurry.net/2009/11/21/why-customer-advocacy-is-important-for-your-business/comment-page-1/#comment-282 Dave Lutz Sun, 22 Nov 2009 15:40:01 +0000 http://www.michaelmccurry.net/?p=2100#comment-282 Mike, nice post! It reminded me of one of my favorite Jeff Gitomer video's on Giving Value - http://www.youtube.com/watch?v=vl6695w8Q08 Definitely worth the minute forty-five to reinforce ones thinking and actions. Dave Lutz - @velchain Velvet Chainsaw Consulting Mike, nice post! It reminded me of one of my favorite Jeff Gitomer video’s on Giving Value – http://www.youtube.com/watch?v=vl6695w8Q08

Definitely worth the minute forty-five to reinforce ones thinking and actions.

Dave Lutz – @velchain
Velvet Chainsaw Consulting

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